Terms and Conditions.
By signing up to our website and purchasing products from Sai Kim Enterprise Sdn. Bhd., you are agreeing to the terms and conditions of sales, which apply to all transactions on Sai Kim Enterprise Sdn. Bhd.
Signing up to the service means that the following information are sufficient :-
* Your billing address associated with the payment card.
* Your home telephone number and / or mobile phone number.
* Your e-mail address, so we can communicate with you on important information such as your order and delivery confirmation.
Online Food Stuff Ordering Process.
Sai Kim Enterprise Sdn. Bhd. only sell goods on our website to consumers and they should not, in any way, be resold.
There shall be two stages of order of confirmation :-
i) The first shall be on screen confirmation immediately after the payment has been processed followed by an automated e-mail. Your credit card or bank shall be charged according to your confirmed order.
ii) Upon receipt of your payment, Sai Kim Enterprise Sdn. Bhd. shall send an e-mail to confirm your full order details together with delivery time, date and the assigned Customer Service Provider who will deliver your package to your delivery address.
The price of goods charged shall be as quoted excluding GST and any delivery charges on the web site at the time you confirm your order with us. GST will be included once GST is implemented in 1 st April 2015 in Malaysia.
Delivery charges are as follows. This is subjected to changes without prior notice.
• Free delivery for all orders over MYR???
• Orders below MYR ??? is subjected to MYR??? delivery charge per order.
All payments have to be made by payment methods specified by Sai Kim Enterprise Sdn. Bhd. Payments shall not be deemed to be made until full amount of funds have been cleared by our Bank.
Every purchase at Sai Kim Enterprise Sdn. Bhd. shall require new payment details entered. It is your responsibility to keep your password secure and confidential.
Sai Kim Enterprise Sdn. Bhd. will deliver your order within 7 days from payment receipt date. Sai Kim Enterprise Sdn. Bhd. will send you an e-mail to inform you of order delivery date, time and delivery address upon receipt of your full payment.
For more details on our Order and Delivery process, you can refer to our Delivery Information link on our website.
As we sell perishable goods, you must inspect the packaged frozen ready to eat meals to ensure that they are frozen. You must reject receipt of the goods if they are not frozen and / or the package is tampered and we will refund you the money or replace with a new package.
You must keep the frozen package ready to eat meal in the freezer at all times.
Goods Return Policy.
As we are selling perishable goods, goods sold and accepted are not returnable.
If you are unsatisfied with any of the items in your order or any part of the delivery service from Sai Kim Enterprise Sdn. Bhd. please contact us - either by e-mailing us via the Contact Us page of the website or by calling our customer service at +603-8060 1888. Office hours from 8.30 am to 5.30 pm (Monday to Friday ) whereas 8.00 am - 1 pm ( Saturday ) except Sunday and Public Holdiay.
Liability and Indemnity.
i) Sai Kim Enterprise Sdn. Bhd. shall not be liable for any direct, special, indirect or consequential or incidental damages including loss of profit or loss of opportunity as a result of the use of or the inability to use any items that have been ordered on this website.
ii) You agree to indemnify us and our agents, officers, directors and employees, immediately and on demand, against all claims, liability, damages, costs and expenses, including legal fees, arising out of any breach of any of our terms and conditions.
iii) No liability will be accepted by Sai Kim Enterprise Sdn. Bhd. for any failure or delay in delivery wholly or partially due to an Act of God, War, Fire, Explosion, Riot, Civil Commotion, Restriction by Government or the competent authority, Strikes, Lock Outs, Failure in Supplies or any cause beyond our control.
These rules are governed by and interpreted in accordance with the laws of Malaysia. All Customers acknowledge and agree that all disputes arising from or in connection with the Services will be exclusively resolved through the Courts of Malaysia.
These terms and conditions constitute the entire agreement between the parties and supersede any and all preceding and contemporaneous agreements between you and Sai Kim Enterprise Sdn. Bhd. whether written or oral.
i) We may change these terms and conditions at any time without prior notice.
ii) Should any part-term or term be found to be unenforceable then the remainder of the terms and conditions shall continue to have full force and effect as if the invalidated term was not present.
iii) Should any delay or failure to comply with our obligations under these terms and conditions arise where it is beyond our reasonable control, we will not be responsible to you for such delay or failure.